MALVERN, PA, October 23, 2017 – Level One, a market leader in Cloud-based billing, payments, and customer experience (CX) solutions for the utility industry, has announced its participation as a Founding Technology Gold Sponsor of the first annual Cloud for Utilities Summit, to be held at the Mayflower Hotel in Washington, D.C. from November 5 – 7, 2017. The summit is the first of its kind to address and provide education around the major business issues specifically facing the utility market in transitioning to, securing, and managing Cloud models.
Level One’s commitment to serve as a Gold Sponsor is a natural extension of its focused utility sector expertise and its status as a leader in Cloud-based CX solutions built for the demands of the metered services industry. Throughout the event, Level One’s experts will be on hand to provide guidance on how utility providers can rapidly harness the power of Cloud-based solutions for billing, payments, and customer communications in a manner that is tested, proven, secure, and fully compliant.
“The utility market has been more hesitant than some to adopt Cloud-based services, but stands to gain significant benefits, from lower TCO to faster time to market, by doing so,” said John Boland, President and Chief Executive Officer of Level One. “It is important they feel confident that a Cloud model can support their unique requirements. We believe that the Cloud for Utilities Summit will provide an excellent forum for utility providers to understand the real business impact that Cloud-based solutions can deliver while upholding the levels of security and compliance they demand.”
During the event, electric, gas, and water utility providers will have the opportunity to attend issue-based panels that explore best practices related to topics such as Cloud models for utilities, the logistics of introducing Cloud technology, and managing cybersecurity of Cloud applications. Level One will lend its team’s insights on these topics and others to help shed light on the tangible value that Cloud-based services can deliver in the dynamic, customer-centric environment that utilities operate in today. The company will also be providing on-site demos of its PCI and SOC 2 compliant Cloud-based CXM platform for eBilling, payments, and customer engagement.
“We have been serving the unique needs of the metered services industry for decades,
and know that Cloud-based technology represents the next evolution to transform this market,” said Kate Lindstrom, Vice President of Information Services at Level One. “As a Gold Sponsor, we’re proud to join Cloud for Utilities in spreading awareness around Cloud technology’s ability to assist utility providers in meeting strict industry demands, improving billing and payment processes, and creating powerful, personalized customer experiences.”
About Level One
Level One is a market leader in customer experience (CX) solutions tailored to the evolving demands of the utility market. Its proven, Cloud-based OneVIEW® CXM platform empowers businesses with visibility, command, and control over the entire customer engagement process, from quality assurance to content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting. Leading utility companies across the country rely on OneVIEW® and Level One’s expertise to drive new cost savings and efficiency, accelerate payments, and continually exceed customers’ changing expectations. For more information, visit https://www.golevelone.com/.