Director of Marketing and Industry Strategy, Red Clay
As a nearly 20-year industry veteran, Maria DeChellis has focused her efforts in working with utilities to improve the customer experience through technology. With over 50 engagements across the US and Canada, DeChellis has specialized in looking holistically at utilities to improve community awareness, develop meaningful customer interaction, and creating business cases and budgets that help propel utilities to their future vision.
DeChellis is PMP-Certified former utility executive and IT strategic consultant with project management and stakeholder experience in AMR/AMI, Customer Information System, and ERP implementations. She is a frequently published writer and speaker on customer service experience, IT strategic planning, software design, and organizational change management for CS Week, American Water Works Association, and Western Energy Institute. DeChellis is currently the secretary of the Customer Service Subcommittee of the American Water Works Association and volunteers at community organizations discussing water affordability. She is the Director of Marketing and Industry Strategy at Red Clay.