PRESS RELEASE: Level One Announces Upgrade to Its Cloud-Based Customer Interaction Management Solution Suite with Release of OneVIEW® 2.0

New Features will be Highlighted at the Upcoming Cloud for Utilities Summit.

MALVERN, PA, November (Date), 2017 – Level One, a market leader in Cloud-based billing, payments, and customer experience (CX) solutions for the utility industry, has announced an upgrade to its Cloud-based solution suite for customer experience management (CXM) with the release of OneVIEW® 2.0. The announcement was made today leading up to the inaugural Cloud for Utilities Summit, where Level One is participating as a Founding Technology Gold Sponsor.

Level One will be demonstrating new features and functionality of OneVIEW® 2.0 during the Summit. Rick Cutter, Cloud for Utilities said, “We are very pleased to have Level One as a technology sponsor for the Cloud for Utilities Summit.  Level One’s product upgrade reinforces Level One’s commitment to the utility industry and Cloud solutions for their customers.” OneVIEW®, which includes modules for Quality Assurance, Archiving, Customer Engagement, and eBilling & Payments, is delivered via Level One’s highly secure, Cloud-based platform, and is easily accessible through all standard web-based browsers. The solution platform allows utilities to create, deliver, and manage targeted communications that customers expect, while upholding the security and compliance demands of the utility market.

“We understand the unique customer communications challenges for utilities,” said John Boland, President and Chief Executive Officer of Level One. “Today, customer engagement requires the right tool to support two-way communication for a better customer experience. As a result, OneVIEW® 2.0 includes key updates to our Customer Engagement module that provide dynamic content management tools, enabling a utility’s business users to easily personalize critical communications. We believe the capabilities, ease of use and rapid deployment truly sets our offering apart.”

The deployment ease of OneVIEW® 2.0 as a Cloud-based solution will also be on highlight during the Cloud for Utilities Summit. “That’s the beauty of Cloud-based services—OneVIEW® 2.0 can be deployed in just weeks vs. months,” said Kate Lindstrom, Vice President of Information Services at Level One. “OneVIEW® 2.0 is also backed by our PCI and SOC 2 compliant Cloud-based platform, so utilities are confident that their data is secure and protected across every communication and payment channel.”

Further details on the OneVIEW® 2.0 release will be unveiled at the Cloud for Utilities Summit, to be held at the Mayflower Hotel in Washington, D.C. from November 5 – 7, 2017.


Level One is a market leader in customer experience (CX) solutions tailored to the evolving demands of the utility market. Its proven, Cloud-based OneVIEW® CXM platform empowers businesses with visibility, command, and control over the entire customer engagement process, from quality assurance to content management, multi-channel bill presentment and payment, customer preference management, and analytics/reporting. Leading utility companies across the country rely on OneVIEW® and Level One’s expertise to drive new cost savings and efficiency, accelerate payments, and continually exceed customers’ changing expectations. For more information, visit