Director Billing & Revenue Assurance, Washington Gas

A tenured professional delivering high-level business solutions by creating and fostering a customer-centric culture within the company. An expert at developing solutions through innovation, strategic analysis of information, and expansive career experience. Adept to pioneering and influencing multi-facets of change and operational improvement across large organizations. Effectively formulates strategies, tactics, and action plans to achieve results through a strong power of analytical reasoning. Projects a special competence matched by proven ability to negotiate with stakeholders to generate synergy around challenges. Encourages an environment for creative excellence while improving job satisfaction of subordinates.