As a result of the unprecedented COVID-19 pandemic, utilities understand that they must prepare for future and unforeseen disruptive events that can impact their business. These events can be of great magnitude such as natural disasters or of lesser magnitude such as changes in business models and market regulations, all while meeting ever-increasing customer expectations. […]
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Entries by Diego Chavez
In today’s technological era, consumers are becoming increasingly tech savvy and customer expectations are higher than ever. In fact, the demand for a customer-centric experience is currently reshaping the utility industry, driving companies to create unique and enhanced engagements for their consumers. However, as utilities look for alternatives to improve their operations and deliver a […]