Managing Director, Customer Service Re-Platform, Southern California Edison
Lorene serves as managing director of the Customer Service Re-Platform Program and is responsible for overseeing the implementation of a new Customer Information System to more effectively serve Southern California Edison’s customers. In over 30 years at SCE, Lorene has held several management and executive positions in Customer Service and IT, including five years as director of the company’s Customer Contact Center.
She has driven the integration of business processes and technology throughout her career, from the company’s early advancement of e-commerce to more recent expansion of Digital customer self-service interactions. Lorene established the “Women in IT” enrichment forum at SCE and has served on the board of the Asian American Professional Association, a mentoring organization that promotes career advancement of minority professionals.
She holds a Bachelor of Science degree in Computer Science from California State University at Los Angeles and a Master of Science degree in Leadership and Management from the University of La Verne. She enjoys playing tennis, golf and spending time with her husband and two teenage sons.