Senior Director, Head of Canadian Operations – Direct Energy

Marcelo is currently Direct Energy Head of Canadian Operations responsible for all aspects of the operational performance management for the Alberta / British Columbia Regulated and Competitive Energy Services portfolio (~900,000 residential and small commercial customers). He is also responsible for the ongoing development and scrutiny of the customer operations portfolio to ensure continuous improvements related to cost, customer satisfaction and revenue generation.

With 14 years+ of experience in the utilities market, Marcelo has successfully lead an SAP/ BPO/ Outsourcing Implementation and currently operates in a fully outsourced environment managed through an outcomes/outputs based contract.