Honoring Utility Leaders and Innovators
The Icon Awards’ mission is to spotlight executives, projects, and organizations who are innovating and improving utilities. Nominations were sought and the winners…
Oracle Utilities delivers proven applications – on premises or in the cloud – that deliver greater value faster, so that electric, gas and water utilities worldwide can enhance customer experience, increase operational efficiency and achieve performance excellence. Our customer care and billing, network management, work and asset, mobile workforce, meter data management and analytics solutions integrate with Oracle’s leading enterprise applications, BI tools, middleware, database technologies, servers and storage. We are the largest provider of mission-critical cloud services in the industry today, serving the entire utility value chain from the grid to the meter to end customers. Our software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on environmental conservation commitments. Find out how we can become your trusted advisor – visit www.oracle.com/utilities.
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Dedicated solely to the utility industry, Vertex Business Services has been a recognized leader in customer experience solutions for the past 20 years. Vertex serves nearly 10 million end customers for more than 30 electric, gas and water clients across North America. Through a wide range of innovative services and solutions —including the VertexOne cloud platform inclusive of CIS, ERP, EAM, MWFM, MDM, and Customer Self Service— Vertex helps utilities more efficiently deliver a compelling customer experience while also driving utility operations forward. Vertex takes on the heaving lifting of keeping current with the rapid pace of technology changes, so utilities don’t have to – leaving our customers more time to focus on core utility business, and leaving the technology to us. For more information, visit www.vertexone.net
AAC Utility Partners provides consulting services exclusively to utilities for the transformation of mission critical systems, assisting with Strategy/Assessment, Selection/Cloud Adoption, and Project Implementation Leadership Services (utility-side only). Through a foundational vendor-independent methodology – NavigateOne™ – AAC has pioneered a proprietary set of proven processes, tools, templates, and software completely scalable and customizable to the unique needs of utilities software initiatives. AAC is the leading independent cloud consulting firm focused on utility industry specific applications and business process services. For more information, visit us at www.teamaac.com.
Vlocity, a Forbes Cloud 100 company, delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. Built in partnership with Salesforce, the world’s #1 CRM company, Vlocity enables companies to transform how they interact with their customers, while achieving greater sales and service agility, and capturing faster value from the cloud.
Vlocity Energy & Utilities is a strategic ISV platform for Salesforce which includes comprehensive enterprise product catalog, CPQ (configure-price-quote), contract management, order management and retail store functionality. Engineered specifically for service providers, Vlocity Energy & Utilities features a comprehensive library of pre-built sales, marketing, service and billing inquiry management processes based on industry best practices and flexibly integrates with third-party systems through pre-built web services. For more information on Vlocity Energy & Utilities, visit energy.vlocity.com and follow us at @vlocity.
Infor globally provides Gartner-recognized enterprise software solutions for every aspect of your utility business. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily with your existing systems. Over 68,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Delivered by 16,000+ global employees, our next-generation software includes solutions for asset management, budgeting, finance, procurement, workforce management, supply chain, business intelligence, customer care, billing and more. Over 250 utilities ranging from water and wastewater to power generation, transmission, distribution and renewables utilize the Infor CloudSuite for Utilities applications to improve both their top and bottom lines. Our next-generation utility cloud applications easily integrate into your existing legacy systems, giving you the ability to rapidly deploy mobile applications, aggregate analytical intelligence data and drive better business decision across your company.
Aerstone is a service-disabled veteran-owned small business (SDVOSB) that provides subject matter expertise and software development services in the field of advanced cybersecurity. We have nearly 15 years of experience in cybersecurity consulting, and are an NSA-certified Vulnerability Assessor under the NSCAP program. Our commercial customers include medium and large organizations in the financial services, legal, utility, and education spaces – as well as a number of non-profit organizations. The company also provides exceptional support and cleared staff to a wide variety of federal organizations in the civilian, military, and intelligence community sectors. Our products and services touch all aspects of cybersecurity, including architecture, systems design, software development, training, assessment, and forensics.
For over 35 years, Applied Energy Group (AEG) has provided a comprehensive suite of consulting services designed to address the evolving needs of utilities, government agencies, grid operators, and technology companies that support the energy industry. Companies facing strategic and tactical decisions of consequence frequently engage our seasoned consultants to identify and implement solutions to meet their organizational goals.
Our consulting services are focused on key areas in the energy industry, including:
- Market Research
- Renewable Energy and Distributed Generation
- Load Analysis
- Turnkey Efficiency and Demand Response Programs
- Marketing Planning and Support
- Potential Studies and Program Planning
- Program Design and Evaluation
- Customer and Operational System Implementation
- Business Process Optimization
In addition, our VisionDSMTM cloud platform and technology team have enabled over 80 utilities and government agencies to gain program and portfolio management efficiencies through a highly flexible and truly configurable system.
Since 1976, Harris Utilities has been a trusted source for robust CIS solutions that help utilities improve customer service and increase financial performance and operational efficiency. A financially strong, growing and stable company, Harris provides leadership within its markets, commitment and integrity to its customers and employees.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next
Since 2004, Level One has grown to be a market leader in CX cloud solutions focused exclusively on North American utilities. Level One’s service offering includes OneVIEW®, a highly configurable cloud-based CXM platform that provides business users visibility, command and control over the customer engagement process. Level One’s e-presentment and payment offering supports ACH, Credit/Debit and Cash through mobile, web, agent, IVR and walk-in payment channels, with Fee options. OneVIEW® helps utilities better manage five key areas of customer engagement: Quality Assurance, Content Management, Multi-channel presentment and Payment, Customer Preference Management and analytics/Reporting. Everything you need—ALL in one place.
Red Clay is an Atlanta-based leading consultancy for the utility industry, delivering technical and business solutions on Customer Information Systems, Customer Experience, Meter Data Management Systems, Mobile Field applications, Lodestar, and Load Profiling & Settlement. With over eighteen years of industry experience, it is our mission to integrate your vision and create solutions that exceed expectations today and prepare you for tomorrow. Let us make your vision our mission. www.redclay.com
Projetech, a Gold IBM Business Partner, offers IBM Maximo: the global standard in software for Enterprise Asset Management and maintenance. Projetech is the #1 provider of Maximo as a Service (MaaS) in the world. MaaS provides customers with a secure, dedicated Maximo application via the cloud. Hosted in a high availability secure data center, it has been proven to decrease the cost of running Maximo by 90% or more versus running Maximo on premise. Provided by annual subscription, Projetech’s Maximo as a Service is a low cost, hassle-free, scalable hosting solution without the software – for organizations of all sizes.
We are a qualified and experienced utility CIS professional services and customer engagement solutions provider.
Our seasoned technical, functional and financial experts have helped electric, gas and water utilities nationwide complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.
Fast forward to 2013 — Milestone deployed its proprietary web-based solutions including an integrated customer service portal and a customer engagement mobile app to meet the complex business requirements of evolving utility billing, payment and customer service processes.
SAP is the leading provider of premise and cloud based utilities solutions worldwide. SAP for Utilities solutions help improve operational efficiency, mitigate risk and increase profitability, helping clients gain enterprise-wide visibility for better decision making and improved responsiveness in mission-critical areas. More than 4,200 utilities, in over 118 countries, in power generation, transmission, distribution, retail, gas, water, waste and recycling run SAP Utilities software focusing on improving energy efficiencies and sustainability.
Visit SAP online at: https://www.sap.com/industries/energy-utilities.html
Founded in 2005 and proudly based in Austin, Texas, Zpryme is a market research and events company that is driving the right conversations and right insights to transform the future of energy and beyond. Our yearlong, in-depth research efforts culminate in the Energy Thought Summit(ETS), the premier platform that blends bold ideas in energy and technology to foster an actionable dialogue on how we can build a cleaner future for generations to come. Going into its 6th year, ETS delivers not only dynamic learning and growth opportunities, but also meaningful ways to connect with peers. From keynotes by the biggest names in the industry to information-rich breakout sessions, ETS offers engaging dialogue about how to innovate and elevate the energy industry.
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Honoring Utility Leaders and Innovators