Billing Manager, Customer Service, Eastern Municipal Water District

Kristy Mincey is the Customer Service Billing Manager for Eastern Municipal Water District, overseeing billing, payments and collections. She was tasked with coordinating the implementation of SB998 for EMWD by updating business policy and overseeing programming changes for the District’s billing system. Kristy led a regional SB998 workshop to ensure alignment of nearby agencies for bill interpretation and implementation strategy. Kristy has been with the District for 9 years in Customer Service.