AAC Utility Partners provides consulting services exclusively to utilities for the transformation of mission critical systems, assisting with Strategy/Assessment, Selection/Cloud Adoption, and Project Implementation Leadership Services (utility-side only). Through a foundational vendor-independent methodology – NavigateOne™ – AAC has pioneered a proprietary set of proven processes, tools, templates, and software completely scalable and customizable to the unique needs of utilities software initiatives. AAC is the leading independent cloud consulting firm focused on utility industry specific applications and business process services. For more information, visit us at www.teamaac.com.
We are a qualified and experienced utility CIS professional services and customer engagement solutions provider.
Our seasoned technical, functional and financial experts have helped electric, gas and water utilities nationwide complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.
Fast forward to 2013 — Milestone deployed its proprietary web-based solutions including an integrated customer service portal and a customer engagement mobile app to meet the complex business requirements of evolving utility billing, payment and customer service processes.
Oracle Utilities delivers proven software applications that enable electric, gas and water utilities to enhance customer experience, increase operational excellence and improve energy efficiency. Our customer care and billing, network management, work and asset, mobile workforce, meter data management, demand side management, and analytics solutions integrate with Oracle’s leading enterprise applications, BI tools, middleware, database technologies, servers and storage. We are the largest cloud provider in the industry today, serving the entire utility value chain from the grid to the meter to the end user. Find out how we can become your trusted advisor – visit www.oracle.com/utilities
Dedicated solely to the utility industry, Vertex Business Services has been a recognized leader in customer experience solutions for the past 20 years. Vertex serves nearly 10 million end customers for more than 30 electric, gas and water clients across North America. Through a wide range of innovative services and solutions —including the VertexOne cloud platform inclusive of CIS, ERP, EAM, MWFM, MDM, and Customer Self Service— Vertex helps utilities more efficiently deliver a compelling customer experience while also driving utility operations forward. Vertex takes on the heaving lifting of keeping current with the rapid pace of technology changes, so utilities don’t have to – leaving our customers more time to focus on core utility business, and leaving the technology to us. For more information, visit www.vertexone.net
Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Aerstone is a service-disabled veteran-owned small business (SDVOSB) that provides subject matter expertise and software development services in the field of advanced cybersecurity. We have nearly 15 years of experience in cybersecurity consulting, and are an NSA-certified Vulnerability Assessor under the NSCAP program. Our commercial customers include medium and large organizations in the financial services, legal, utility, and education spaces – as well as a number of non-profit organizations. The company also provides exceptional support and cleared staff to a wide variety of federal organizations in the civilian, military, and intelligence community sectors. Our products and services touch all aspects of cybersecurity, including architecture, systems design, software development, training, assessment, and forensics.
Since 1976, Harris Utilities has been a trusted source for robust CIS solutions that help utilities improve customer service and increase financial performance and operational efficiency. A financially strong, growing and stable company, Harris provides leadership within its markets, commitment and integrity to its customers and employees.
Level One helps utilities connect with customers through better communications. Our expertise in optimizing the customer experience comes from deep utility market knowledge and a commitment to rapid, agile delivery. We create smartly designed communications that contain relevant information your customers need and want. Our interface simplifies the customer experience and provides easy access to account information from any device.
Level One’s OneVIEW® application offers a complete solution that integrates with all CIS platforms including a hosted self-service customer portal, eBilling, payments, print/mail management, analytics and reporting.
Today’s organizations are focused on serving customers while saving costs. Yet, the seamless customer experience and efficiency they seek is at odds with an IT environment full of legacy systems. Avertra’s MiCustomer Platform and Strategic consulting services drive organizations to transform their “old ways” and become efficient customer centric with a focus on delightfulness and satisfaction. Avertra’s industry leading process knowledge and expertise resulted in the genesis of our innovative Digital Customer Experience framework available throughout our MiCustomer platform.
For more than a century IBM has been dedicated to every client’s success and to creating innovations that matter for the world. IBMers believe in progress — that the application of intelligence, reason and science can improve business, society and the human condition
Infor globally provides Gartner-recognized enterprise software solutions for every aspect of your utility business. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily with your existing systems. Over 68,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Delivered by 16,000+ global employees, our next-generation software includes solutions for asset management, budgeting, finance, procurement, workforce management, supply chain, business intelligence, customer care, billing and more. Over 250 utilities ranging from water and wastewater to power generation, transmission, distribution and renewables utilize the Infor CloudSuite for Utilities applications to improve both their top and bottom lines. Our next-generation utility cloud applications easily integrate into your existing legacy systems, giving you the ability to rapidly deploy mobile applications, aggregate analytical intelligence data and drive better business decision across your company.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com/
From our beginnings in 2003, Itineris has been focused on developing and delivering the best customer care and operations technologies for utilities. Itineris was born and grew to prominence serving the energy and water markets of Northern Europe, and we remain deeply committed to our “home market.” In 2012, after recognizing an opportunity to bring something new to the technology landscape of North American utilities, Itineris made a robust commitment to this new market with the acquisition of the reputable Crimson Oak Consulting and establishment of Itineris North America. In the short time since, we have been building a robust team of local industry experts, built valued relationships with utilities and engaged in the greater conversations of our industry.
Since its inception in 1987, Open has provided technology that helps Telecommunications and Utilities service providers meet their business goals and implement innovative business strategies. Open’s software solution has allowed our clients to stay on top of their industry’s biggest challenges by giving them the agility to act on current-day and future problems. We believe that through truly great technology, we can help simplify the way service providers operate, create value, and increase customer satisfaction.
Projetech, a Gold IBM Business Partner, offers IBM Maximo: the global standard in software for Enterprise Asset Management and maintenance. Projetech is the #1 provider of Maximo as a Service (MaaS) in the world. MaaS provides customers with a secure, dedicated Maximo application via the cloud. Hosted in a high availability secure data center, it has been proven to decrease the cost of running Maximo by 90% or more versus running Maximo on premise. Provided by annual subscription, Projetech’s Maximo as a Service is a low cost, hassle-free, scalable hosting solution without the software – for organizations of all sizes.
As utilities navigate new expectations and demands, they require expert partners committed to their success. Red Clay Consulting is a Gold level Oracle partner and solutions implementer that leads clients through utility transformation, leveraging Oracle Cloud Utilities Solutions and backed by a zero-fail reputation. For more information, visit https://redclay.com .
Vlocity, a Forbes Cloud 100 company, delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. Built in partnership with Salesforce, the world’s #1 CRM company, Vlocity enables companies to transform how they interact with their customers, while achieving greater sales and service agility, and capturing faster value from the cloud.
Vlocity Energy & Utilities is a strategic ISV platform for Salesforce which includes comprehensive enterprise product catalog, CPQ (configure-price-quote), contract management, order management and retail store functionality. Engineered specifically for service providers, Vlocity Energy & Utilities features a comprehensive library of pre-built sales, marketing, service and billing inquiry management processes based on industry best practices and flexibly integrates with third-party systems through pre-built web services. For more information on Vlocity Energy & Utilities, visit energy.vlocity.com and follow us at @vlocity.